Help and information on Mobility Scooters

Mobility scooters are three or four wheeled electric powered scooters. The three wheeled mobility scooters have less of a turning circle and are subsequently more manouverable; however, four wheeled mobility scooters offer more stability than their counterparts.

Some mobility scooters appear to be traditional four wheeled scooters, but their front wheels are set together closer than a true four wheeled scooter. These mobility scooters sometimes offer more stability than a three wheeler and more manoeuvrability than a traditional four wheeled scooter.

A point to remember is to always check the weight limit for the mobility scooter, of your choice; will does the mobility scooter have the capacity to carry you?

Mobility scooters need regular charging, so you must have access to electricity. If you are charging your mobility scooter outside a plug-in circuit breaker will provide extra safety. Mobility scooters should be stored safely and at a dry location. Inside a garage or house is ideal, although your scooter can be stored outside, if using a waterproof rainproof cover. It is extremely easy to charge most mobility scooters, just simply plug in your scooter using the mains plug provided. There are some mobility scooters which allow you to charge up the batteries without them being fitted into the scooter.

Ask yourself the question….what do I need the mobility scooter to do for me? Does the mobility scooter need to be able to cope with higher ground or over high kerbs? If you need a mobility scooter to handle rougher terrain should look at the larger type of machines with larger wheels. If this is not a consideration then the medium mobility scooters and even the small mobility scooters may be a better option.

How do mobility scooters operate?

Mobility scooters are operated by pulling a small lever towards the handlebar, similar in nature to a bicycle brake. This controls forward and reverse movement. Releasing the lever starts the scooters automatic braking system, and is the safest braking system available. This method of braking allows the scooter to be left unattended on a steep hill without fear of it rolling away. Some mobility scooters have an additional hand-operated brake just like a bicycle brake, for emergency use. You steer a mobility scooter in the same way as a bike, by moving the handlebars in the right direction.

Mobility scooters are fitted with a reverse gear which is engaged by pulling the other, usually left-hand lever. An alarm similar to a reversing lorry sounds when the scooter is in reverse, so that others are aware of your intentions. Mobility scooters are fitted with a freewheel mode, so that they can be easily moved, such as for storage or putting into a vehicle. Road legal scooters are fitted with a full lighting kit, comprising front and back lights, and indicators.

On a mobility scooter, the handlebars and instruments are incorporated into a unit called the tiller. Depending on the model of scooter, the instruments include the battery gauge which shows how much battery charge is left, the horn, the speed dial, and the light controls where fitted. The scooters tiller is adjustable, and on some scooter models, the seat is adjustable for height and reach, like a traditional car seat, to provide a more comfortable driving position.

Mobility scooters are powered by batteries, similar to a car battery. These vary in size and capacity depending on the scooter. Small boot scooters normally have a smaller battery capacity with a lesser range (distance between charges) than the larger road legal scooters. This is because the boot scooter has smaller batteries so that it is easy to disassemble so that it can go in a car boot. The larger road legal scooters often replace a car, and so need to have the range and versatility that car drivers are used to. Depending on the model of scooter, the smaller scooters vary in range from 10-20 miles, and the larger ones will go up to 35 miles between charges. Remaining mobile and independent has never been easier.

Modern mobility scooters are very reliable, and can last for years with regular servicing and maintenance. The troubleshooting section can also help people new to mobility scooters who may have queries.


How do I disassemble / reassemble my mobility scooter?

Depending on the model of mobility scooter, your scooter may disassemble so that it will fit in a car boot. The manual will explain exactly how to do this, and there are several different methods used by manufacturers. You should expect to remove the basket, seat, and lower the tiller. The battery pack on boot scooters is usually removable. The larger, and road legal scooters are often take longer to disassemble.

My mobility scooter doesn't work straight away - what's wrong?

Your mobility scooter has a slight delay between turning the scooter on, and moving when you pull the lever. This is a safety feature to ensure that the scooter doesn't move if you accidentally pull the lever, whilst getting on for example.

My mobility scooter constantly beeps - what's wrong?

If your mobility scooter beeps when you turn it on, check that the scooter is in gear, not in freewheel mode. There is usually a lever at the back of the scooter that puts it in freewheel mode. If you can't see the lever, the manual will advise. After putting it in gear, you will need to turn the scooter off and on again.

My mobility scooter has no lights on when I turn it on - what's wrong?

Your manual may have a troubleshooting guide which may answer your question. Depending on the model of scooter, some or all of the following may apply:

  • Check the battery is charged.
  • Check the battery is connected.
  • Check the battery pack is seated properly, and clean the contacts if dirty.
  • Check all components have been replaced properly if the scooter has been recently disassembled.
  • Check the fuse.

If these steps don't help, charge the battery overnight and try the scooter again. If that doesn't work, please contact us for more assistance.

My mobility scooter hasn't been used for a long time and now doesn't work - what's wrong?

If your scooter has not been used for a long time, and the batteries have not been charged during this time, the batteries may need replacing. If you think this may be the case please contact us and one of our engineers will be available to give you more advice.

My mobility scooter has been left switched on for a short while, and now won't work - what's wrong?

Your scooter may have a sleep or power-saving mode to preserve the battery life. Turn the scooter off and on again.

How do I maximise the life of the battery?

Some scooter manufacturers recommend charging the batteries each time the scooter is used, and some recommend charging the scooter batteries only when the battery charge level is low. Your scooter manual will advise on how to get the most out of your batteries.

I won't be using my mobility scooter for a while, what should I do?

Depending on the scooter model, and the scooter manual, you may be advised to disconnect the batteries so that they don't discharge, and to charge the batteries before you use your scooter again. Your scooter manual will advise the best course of action.

What maintenance procedures should I follow?

Your mobility scooter manual outlines the basic maintenance that your scooter requires. Like a car, your mobility scooter requires an annual service. The scooter service will check the mechanical operation of the scooter, and will ensure that everything is functioning as it should. Our service engineers are fully manufacturer qualified, and the service can be performed in your home so that you are not without your scooter. The service will take approximately two hours and can be arranged by contacting us.

My mobility scooter seat won't come off / go on properly.

Check that the seat is in the correct position for removal / replacing. Some seats only come off when the seat is facing the rear of the scooter. The manual explains how to disassemble / reassemble your scooter.

My Mobility Scooter Seat / Tiller Is Loose - how do I tighten it?

The scooter manual will explain how to tighten up the seat and tiller.