Help and information on stair lifts


My stair lift doesn't work straight away - what's wrong?

Your stairlift has a slight delay between turning it on, and moving when you use the joystick. This is a safety feature to ensure that the stairlift doesn't move if you accidentally move the controller, whilst getting on for example.

My stair lift constantly beeps.

Check that it is parked at a charging point (usually at the top and bottom of the stairs).

My stair lift isn't working.

Depending on the make and model of stairlift some or all of these may apply:

  • Check that the stairlift is switched on at the mains and with the key (if fitted)
  • Check that the armrests are in the correct position.
  • Ensure there is nothing obstructing the stairlift.
  • Turn the stairlift off and on again.
  • If the remote control (where fitted) doesn't work, try using the controls on the stairlift, and recharging the remote control.
  • The stairlift may have a digital display; refer to the manual to see what the symbols mean.

Will my stair lift work if there is a power cut?

Your stairlift will still operate if there is a power cut. The stairlift battery has enough power to complete approximately 10 journeys, depending on the model of stairlift.

How does my stair lift battery charge?

The stairlift recharges when the chair is in the parked position.

How long will my stair lift battery last?

Depending on usage, the stairlift battery will last 3-5 years. The remote control batteries should be replaced annually.

How often does my stair lift need servicing?

Your stairlift needs servicing every 6-12 months depending on the stairlift make and model. This will be detailed in your stairlift manual.